Privacy Policy

1. Introduction

Flozee AI (“we,” “our,” or “us”) operates a lead distribution and pay-per-call SaaS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform or visit our website at flozee.ai (the “Service”). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information in the following ways:

• Account Information: When you register, we collect your name, email address, company name, and payment information.
• Lead Data: As part of our core service, we process lead records submitted through your campaigns. This includes consumer contact information (name, phone, email) and case details provided by your integrated lead sources.
• Usage Data: We automatically collect information about how you interact with the platform — including pages visited, features used, IP addresses, browser type, and timestamps.
• Communications: If you contact us, we retain records of that correspondence.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Process and distribute leads on your behalf
• Send transactional communications (invoices, alerts, API notifications)
• Monitor and analyze usage patterns to improve the platform
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Service Providers: Trusted third parties that help us operate the platform (e.g., Supabase for database hosting, Stripe for payments, Clerk for authentication). These parties are contractually obligated to protect your data.
• Buyers & Suppliers: Lead data is routed to the buyers and suppliers you configure within your campaigns. You control these connections.
• Legal Requirements: We may disclose information if required by law, subpoena, or to protect the rights and safety of Flozee AI and its users.

5. Data Retention

We retain your account data for as long as your account is active. Lead records are retained for a minimum of 12 months to support billing, audit, and dispute resolution. You may request deletion of your account and associated data by contacting us at support@flozee.ai.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, row-level security on our database, and role-based access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar tracking technologies to maintain session state and analyze usage. You can configure your browser to refuse cookies, though some features of the Service may not function correctly as a result.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data. To exercise these rights, contact us at support@flozee.ai. We will respond within 30 days.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date above. Continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: support@flozee.ai
• Company: Flozee AI